SPMG – Legal Information, Terms & Policies
Last Updated: December 2025
Welcome to SPMG – Student & Property Management Group.
This page outlines our Terms of Use, Privacy Policy, Pricing Disclaimer, Refund Policy, and Contact Information for all users of www.spmg.co.za.
1. TERMS OF USE
By accessing or using www.spmg.co.za, you agree to these Terms of Use. If you do not agree, please discontinue use of this website.
1.1 Acceptance of Terms
Your use of this website indicates acceptance of these legal terms, which may be updated without notice.
1.2 Services Provided
SPMG offers the following services:
- Student Accommodation Management
- Security Services
- Cleaning & Hygiene Services
- General Maintenance
- Training & Development
- Sales & Letting
Information displayed on the website is for general guidance and may change at any time.
1.3 Website Use Restrictions
You may not:
- Use the site for illegal activities
- Copy or distribute any content without permission
- Attempt to hack, damage, or disrupt the website
- Upload malicious code, bots, or harmful software
1.4 Intellectual Property
All content, logos, graphics, images, documents, text, videos, and branding belong to SPMG and may not be used without written consent.
1.5 Third-Party Links
External links may be provided for convenience. SPMG is not responsible for the content or security of third-party sites.
1.6 Disclaimer
All information is provided “as is.”
SPMG does not guarantee:
- Accuracy of information
- Uninterrupted website uptime
- Error-free content
- Future availability of services or pricing
1.7 Limitation of Liability
SPMG is not liable for any:
- Indirect or consequential damages
- Loss of profits, data, or revenue
- Reliance on website information
- Damage resulting from website downtime or system errors
1.8 Governing Law
These Terms are governed by the laws of the Republic of South Africa.
2. PRIVACY POLICY (POPIA COMPLIANT)
SPMG is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).
2.1 Information We Collect
Depending on the interaction, we may collect:
- Name and surname
- Contact details
- Student accommodation application information
- Payment details
- Email communication records
- Website usage data (cookies and analytics)
2.2 How We Use Your Information
We use your information to:
- Provide student accommodation management services
- Process applications and documentation
- Communicate with clients, institutions, or students
- Improve website functionality
- Process payments or invoices
- Comply with laws and contractual obligations
2.3 Information Sharing
We may share personal data with:
- Universities, institutions, or NSFAS (where required)
- SPMG service providers (security, cleaning, maintenance teams)
- Payment processors
- Legal or regulatory authorities
We do not sell personal information.
2.4 Data Protection & Security
We use administrative, technical, and physical safeguards to protect personal data from:
- Unauthorized access
- Loss or theft
- Misuse or alteration
2.5 Cookies
Our website uses cookies to improve your browsing experience.
Cookies may collect anonymous data such as:
- Browser type
- Pages visited
- Session duration
You may disable cookies through your browser settings.
2.6 Your POPIA Rights
You may request to:
- Access your personal information
- Correct or update your information
- Delete your information (if legally permitted)
- Opt out of communication
2.7 Data Retention
Information is kept only for as long as necessary to fulfil operational, legal, or regulatory purposes.
3. PRICING DISCLAIMER
SPMG provides customised quotations for all services.
All prices are subject to change without notice.
Pricing depends on:
- Scope of services
- Number of students or staff required
- Property size and location
- Cleaning, security, and maintenance needs
- Client-specific requirements
Quotes are valid for 7–30 days, depending on service category.
SPMG reserves the right to adjust fees due to:
- Economic changes
- Supplier increases
- Labour adjustments
- Compliance upgrades
4. REFUND & CANCELLATION POLICY
4.1 Service-Based Contracts
Once services (cleaning, security, maintenance, training) have been delivered or staff deployed:
❌ No refunds apply.
Cancellations:
- More than 7 days before service: 50% refund
- Less than 7 days: No refund
4.2 Digital Products (Guides, Templates, E-Books)
Due to immediate access nature:
❌ No refunds once the digital product is delivered.
4.3 Accommodation Management Contracts
Refunds follow the terms of the specific signed contract between SPMG and:
- Private landlords
- Residence operators
- Institutions
4.4 Deposits
Service deposits and booking fees are non-refundable, unless otherwise stated in writing.
4.5 Billing Errors
If an incorrect charge is identified, SPMG will correct the invoice and refund the difference where applicable.
5. CONTACT DETAILS
Student & Property Management Group (SPMG)
📍 Address: 15 Trotter Road, Ashley, Pinetown, 3610
📞 Telephone: 031 065 1865
📱 WhatsApp: 084 445 7764
📧 Email: info@spmg.co.za
🌐 Website: www.spmg.co.za
6. COPYRIGHT NOTICE
© 2025 – SPMG (Student & Property Management Group). All Rights Reserved.
No part of this website or its content may be reproduced, shared, or distributed without written permission from SPMG.